Shipping policy

📦 Shipping Policy – Ongly Care

Fast shipping, transparent tracking and customer service here to help 💅



1. Introduction

At Ongly Care, we are committed to providing you with a smooth, fast and reliable shopping experience. This policy describes our processing times, delivery areas, shipping options, shipping fees and order tracking.

2. Delivery areas

We currently ship to the following areas:

  • 🇫🇷 France
  • 🇲🇨 Monaco & 🇦🇩 Andorra
  • 🇪🇺 European Union: Belgium, Germany, Italy, Luxembourg, Spain, Austria, Croatia, Greece, Netherlands, Poland
  • 🇨🇭 Switzerland
  • 🏝️ French overseas territories / DROM-COM: Saint Barthélemy, Réunion, Mayotte, Guadeloupe, Martinique, Saint Martin, Saint Pierre and Miquelon, French Guiana, French Polynesia, Wallis and Futuna
  • 🇲🇺 Mauritius

🌍 For any other destination, please contact us at info@onglycare.com so we can look into a personalized shipping solution.

3. Processing times

  • Orders are processed within 1 business day after payment has been received.
  • During busy periods (sales, holidays, etc.), slight delays may occur.

⏱️ The delivery times below are provided as estimates in business days and begin from the date of shipment.

4. Shipping options & fees

To guarantee you the fairest price, our shipping fees are automatically calculated at checkout based on the exact weight of your order, which adjusts automatically in your cart, and your delivery address. The prices below are shown in €.

Here is an estimate of our base rates:

  • 🇫🇷 France: From €1.80 — 🎉 FREE shipping from €100.00 of purchase!
  • 🇲🇨 Monaco & 🇦🇩 Andorra: From €1.80 — 🎉 FREE shipping from €100.00 of purchase!
  • 🇪🇺 European Union: From €4.80
  • 🇨🇭 Switzerland: From €4.80 (Customs duties or taxes may apply upon arrival and are the customer’s responsibility.)
  • 🏝️ French overseas territories / DROM-COM: From €1.80
  • 🇲🇺 Mauritius: From €4.80

ℹ️ Available carriers (Lettre Suivie, Colissimo Standard or International) will be displayed automatically at checkout depending on your order volume.

5. Order tracking

You will receive an email containing a tracking number as soon as your order has been shipped. This number will allow you to track your parcel directly on the carrier’s website.

🔗 To track the progress of your order at any time:
👉 Track my order

6. Liability

Ongly Care cannot be held responsible for delays caused by exceptional circumstances: weather conditions, strikes, customs delays, etc.

7. Contact

For any questions regarding your delivery: